Policies & Terms

At South Florida Event Rental, we are committed to providing high-quality service and ensuring a smooth rental experience. Please review our rental policies and terms before placing an order.

Rental Agreement Terms & Conditions

By renting equipment from South Florida Event Rental, you agree to the Rental Agreement and the following terms:

• Rental Period: All rentals are for a specified period agreed upon at the time of booking. Late returns may be subject to additional fees.
• Order Confirmation: A 50% deposit is required to confirm your order. Full payment is due 2 days prior to delivery or customer pick-up.
• Delivery & Setup: Standard delivery includes drop-off and stacking of items in a mutually convenient location. Setup and breakdown services must be prearranged and are not included in standard delivery fees.
• Customer Pick-Up: Customers are responsible for transporting equipment inside their vehicle—items may not be secured to the roof of any vehicle.
• Changes to Orders: Any modifications to an order must be requested at least 3 days before the event and are subject to availability.

Cancellation & Refund Policy

• Cancellations must be made at least 7 days (1 week) in advance to avoid penalties.
• Cancellations within 7 days of the event will incur a 20% restocking fee.
• Orders canceled after loading or delivery will be charged a 50% restocking fee plus any applicable delivery fees.
• Special-order items are non-refundable.
• If a deposit was charged, a 5% processing fee applies to refunds.
• The customer assumes full responsibility for all rental equipment from the time of delivery or pick-up until it is returned to our possession.
• Lost, stolen, or damaged items (including rain-damaged items) will be charged at full replacement cost.

Liability & Damage Clause

• Damage Waiver Fee (Optional): Covers unintentional and accidental damage but does not cover lost, stolen, or grossly misused items. If damage exceeds the waiver amount, the customer will be billed for the difference.
• Our insurance does not cover rental items while in your possession. Please take proper care to avoid unnecessary charges.
• South Florida Event Rental is not liable for any injuries, damages, or accidents related to the use of rented equipment.

Questions? Contact Us!

If you have any questions about our policies, cancellations, or liability terms, feel free to contact us at 954-674-0000 or via our contact page. We appreciate your business and look forward to helping you create a seamless, stress-free event!