FAQs

Our team will neatly stack all items in a mutually convenient location.

Setup and breakdown services are not included and must be prearranged, as our drivers follow a tight schedule.

Special Delivery Requests

Difficult or after-hours deliveries/pickups must be arranged in advance.

If your location has unique access requirements (e.g., gated communities, security clearance, or hard-to-find addresses), please inform us ahead of time to prevent delays.

Order Verification & Responsibility

Upon delivery, please inspect your order immediately and report any missing or damaged items within 24 hours.

All items will be checked upon return—additional charges may apply for missing or damaged equipment.

Please contact us directly for more details on setup, breakdown, and delivery scheduling.

For customers opting to pick up rental equipment, please adhere to the following guidelines to ensure safety and compliance:

All equipment must be stored inside your vehicle.

Securing tables or other equipment to the roof of a vehicle is strictly prohibited.

South Florida Event Rental is not responsible for any damage or loss of rental equipment while in transit or in your care. Once the items leave our facility, you assume full responsibility for their safety and condition.

By following these policies, we can help protect both your rental items and your vehicle.

At South Florida Event Rental, we understand that plans can change. To ensure a smooth process, please review our cancellation and modification policy below:

Cancellation Policy

1 Week Notice Required: Cancellations must be made at least 7 days in advance to avoid fees.

Late Cancellations (Within 7 Days): A 20% restocking fee will be applied to your contract.

Cancellations After Loading or Delivery: A 50% restocking fee + any applicable delivery fees will be charged.

Special Order Items: All special-order items are non-refundable.

Deposit Refunds: If a deposit has been charged and an order is canceled, a 5% processing fee will apply to refunds.

Order Changes

Any modifications to your order must be made at least 3 days before the scheduled delivery or pick-up.

Changes are subject to availability.

To ensure a seamless rental experience, South Florida Event Rental requires the following payment terms:

Deposits & Payment Schedule

A 50% deposit is required to confirm your order.

Full payment is due at least 2 days prior to delivery or customer pickup.

We accept Visa, MasterCard, American Express, and Discover for all payments made prior to delivery.

Customer Pick-Up Orders

Orders under $200 may be paid upon pickup.

Only established customers with prior authorization may pay by cash or check.

At South Florida Event Rental, we want to ensure the safe use of our rental equipment. Please review our policy regarding loss or damage:

You are responsible for the equipment from the moment you receive it until it is returned to us.

Do not leave equipment unattended and ensure it is protected from weather conditions at all times.

Replacement costs will be charged for any missing, broken, or rain-damaged items.

Our insurance does not cover equipment while it is in your possession, so please handle all rentals with care.

Damage Waiver Fee

The Damage Waiver Fee is a non-refundable charge that protects you from unintentional or accidental damage to rental items.

What’s Covered?

Minor damage due to accidental mishaps

Normal wear and tear during proper use

What’s Not Covered?

Lost or stolen items – Full replacement costs will be charged

Negligence or misuse – Damage from improper handling is not covered

Damage exceeding waiver coverage – You will be billed for any costs beyond the waiver amount

This waiver provides peace of mind, ensuring you’re not held responsible for minor accidental damage. However, we recommend taking proper care of all rental items to avoid additional charges.